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Day 10 of 14
💼Telegram Business
Business hours, greetings, quick replies — Telegram as a CRM front-end
Email subject:Day 10: Telegram Business — Serious Tools 💼
What Telegram Business Is
Telegram Business is a Premium-only feature set that turns your personal Telegram account into a business communication hub. Think of it as WhatsApp Business — but with better tools, no Meta, and cross-platform desktop support. It's designed for freelancers, small businesses, and anyone who uses Telegram for client communication.
Business Features to Set Up
Connecting a Bot to Handle Your DMs
In Business settings, you can connect a bot to manage incoming messages. The bot can auto-respond, collect information, or filter enquiries before they reach you. Combined with BotFather (Day 4), you can build a full intake flow for new client enquiries — all within Telegram, no third-party CRM needed.
⚡ Today's Action
Settings → Telegram Business → set a Greeting Message and at least one Quick Reply shortcut. Takes 5 minutes, saves time every day.
💡 Pro Tip
You can have different messages for different contact types — specific messages for new contacts vs returning clients. Use the 'Exceptions' setting to exclude personal contacts from receiving your business greeting.